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COMMUNICATIONS  

Bell South Communication Safety Tips

BellSouth offers customers several tips to stay safe, smart and connected before, during, and after a hurricane or other natural disaster.

Before the Storm:
  • Be sure you have a "Hurricane Phone" -- a traditional wire line phone
    available in case your power goes out. The base of a cordless phone
    requires commercial electricity and will not work in a power outage.
     
  • Check out the Community Information Pages in local editions of
    The Real Yellow Pages® from BellSouth. The section includes critical
    information for hurricane and severe weather planning, survival, and
    recovery. It also can be found online at http://www.realpageslive.com/.
     
  • Designate a friend or family member outside the storm area as a central
    contact. Plan for everyone in your family to communicate with that
    person to relay status and location information.
     
  • Ensure that your home and business are equipped with the proper
    telephone services to re-route communications in the event of a service
    interruption. BellSouth offers products like BellSouth® Voice Mail,
    CrisisLink(SM), Remote Access Call Forwarding, Call Forwarding Don't
    Answer and Call Forwarding Busy Line.
     
  • Make sure that your wireless phones all work properly and are charged
    and have batteries and car chargers available.
     
  • Program all emergency contact numbers into your Cingular Wireless®
    phone. Make sure that everyone in your family has the home, work and
    cell numbers of family members, friends and co-workers with whom they
    will want to communicate.
     
  • Consider additional cell phones for your family's use or for storage in
    your safe room/basement. The Cingular® Family Talk and Prepaid plans
    offer great options for staying in touch during an emergency.
     
  • Consider downloading new tools that will give you the latest weather
    forecasts and traffic updates. Cingular offers tools such as My-Cast
    Weather, available for download at http://www.cingular.com/media, to help you
    stay up-to-date over your wireless device.
     
  • BellSouth posts emergency contact information on its Web site at
    http://bellsouth.mediaroom.com/. During a hurricane or other severe
    storm, BellSouth will update the site with status information about the
    BellSouth network.

During the Storm:

  • Use your phone for necessary calls only, leaving lines open for
    emergencies.
     
  • During a power outage, your phone line may be inoperable if your
    cordless phone, caller ID unit or other telephone equipment requires
    external power. Plug a non-electrical telephone directly into a phone
    jack to verify if you have service.
     
  • During periods of extremely high calling volume, you may experience a
    slow dial tone. If you don't hear a dial tone immediately, wait a few
    seconds or hang up and try your call again later.
     
  • Consider short/text messaging service (SMS) as a communications
    alternative. Sending a text message requires less signal strength and
    can be a fast and effective alternative to voice calls during an
    emergency.

After the Storm:

  • You may encounter delays in getting calls through because of high
    demand for service; be patient and keep trying.
     
  • It is still a crisis situation - keep your calls short to allow
    emergency calls to get through.
     
  • To request repair services in English or Spanish, please contact:
    1.877.737.2478 for residential lines
    1.866.620.6000 for business lines
    1.888.341.2355 for hearing impaired customers (TTY)
    http://www.bellsouth.com/repair on the Web
     
 

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