Bell South Communication Safety Tips
BellSouth offers customers several tips to stay safe, smart
and connected before, during, and after a hurricane or other
natural disaster.
Before the Storm:
- Be sure you have a "Hurricane
Phone" -- a traditional wire line phone
available in case your power goes out. The base of a
cordless phone
requires commercial electricity and will not work in a
power outage.
- Check out the Community
Information Pages in local editions of
The Real Yellow Pages® from BellSouth. The section
includes critical
information for hurricane and severe weather planning,
survival, and
recovery. It also can be found online at
http://www.realpageslive.com/.
- Designate a friend or family
member outside the storm area as a central
contact. Plan for everyone in your family to communicate
with that
person to relay status and location information.
- Ensure that your home and
business are equipped with the proper
telephone services to re-route communications in the
event of a service
interruption. BellSouth offers products like BellSouth®
Voice Mail,
CrisisLink(SM), Remote Access Call Forwarding, Call
Forwarding Don't
Answer and Call Forwarding Busy Line.
- Make sure that your wireless
phones all work properly and are charged
and have batteries and car chargers available.
- Program all emergency contact
numbers into your Cingular Wireless®
phone. Make sure that everyone in your family has the
home, work and
cell numbers of family members, friends and co-workers
with whom they
will want to communicate.
- Consider additional cell phones
for your family's use or for storage in
your safe room/basement. The Cingular® Family Talk and
Prepaid plans
offer great options for staying in touch during an
emergency.
- Consider downloading new tools
that will give you the latest weather
forecasts and traffic updates. Cingular offers tools
such as My-Cast
Weather, available for download at
http://www.cingular.com/media,
to help you
stay up-to-date over your wireless device.
- BellSouth posts emergency
contact information on its Web site at
http://bellsouth.mediaroom.com/. During a hurricane or
other severe
storm, BellSouth will update the site with status
information about the
BellSouth network.
During the Storm:
-
Use your phone for necessary calls only, leaving lines
open for
emergencies.
- During a power outage, your phone line may be
inoperable if your
cordless phone, caller ID unit or other telephone
equipment requires external power. Plug a non-electrical telephone directly
into a phone jack to verify if you have service.
- During periods of extremely high calling volume, you
may experience a
slow dial tone. If you don't hear a dial tone
immediately, wait a few seconds or hang up and try your call again later.
- Consider short/text messaging service (SMS) as a
communications
alternative. Sending a text message requires less signal
strength and can be a fast and effective alternative to voice calls
during an emergency.
After the Storm:
- You may encounter delays in getting calls through
because of high
demand for service; be patient and keep trying.
- It is still a crisis situation - keep your calls short
to allow
emergency calls to get through.
- To request repair services in English or Spanish,
please contact:
1.877.737.2478 for residential lines 1.866.620.6000 for business lines 1.888.341.2355 for hearing impaired customers (TTY)
http://www.bellsouth.com/repair on the Web
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